We uphold certain policies to ensure a delightful experience for all our guests. Please take note of the following guidelines:
RESERVATION POLICIES
Appointments: You must have an appointment to secure a session. We recommend scheduling appointments at least 24 hours in advance, especially for weekends. We only take cash or CashApp since credit card processing fees are so high.
Deposit Policy: A deposit of $50 per person is charged to hold your reservation, with the remaining balance in cash due after your appointment. (Processing fees and charge backs have gotten too expensive!)
Cancellation and Rescheduling: We require a 48-hour notice for rescheduling or canceling an appointment. Late notice will result in a forfeiture of your deposit.
Appointment Confirmation: We confirm appointments via email 24 hours before and call/text 24 hours before. You must answer our email, text or call to confirm that you are coming. Confirmation is essential; failure to respond may lead to cancellation and forfeiture of your deposit.
ARRIVAL AND SESSION POLICIES
We are now in a home converted into a lovely spa on the inside: If you are not comfortable in a home environment, please do not book a session for yourself or your loved one if they feel the same way. If you book that appointment and then change your mind because it's a home, your deposit is forfeited. Our time is valuable! This is an intimate setting and beautiful experience. You are missing out if you choose not to come because of the outside structure.
Early Arrival: Please arrive at the exact time of your appointment. Many times we are back to back with massage and we do not want to disturb our guests that are already here.
Late Arrival: Late arrivals may result in reduced session time or adjustments to the package (a few minutes late is ok)
Shower Policy: To ensure maximum efficacy of our oils and lotions, please shower prior to your appointment.
Makeup and Wigs: Please refrain from wearing makeup to your appointment as it may impede the massage process and unnecessarily clog your pores. If at all possible, please leave wigs at home. Should you wear it to your appointment, you’ll be given a small basket in the massage room to store it during your session. If you choose to leave it on, we will do our best to work around it, but cannot guarantee you’ll enjoy the full effects of your massage.
Cell Phone Usage: Cell phones can be used for photos and videos, but must be kept away from massage tables during your session to avoid damage or disruption.
Intoxication: If you arrive for your appointment under the influence, your session will be canceled and your deposit will be forfeited immediately. We do not under any circumstances offer services to intoxicated individuals, it is a safety risk for our staff and you.
CHILDREN
Guest and Child Policies: Children aged 6-17 require parental supervision during massages. You can get a massage right next to your child.
Couples: For couples' massages, therapists are generally assigned based on gender. Specific preferences may be accommodated upon booking if staff availability permits.
ADDITIONAL POLICIES
Taxes: There is no tax on massage in the state of Tennessee.
Tipping: A mandatory gratuity of 15% is added to your bill at checkout. Additional tips for a satisfactory experience are appreciated.
Payments: All payments including deposits must be paid in cash or CashApp to avoid charge backs and credit card processing fees.
No Cash Back: If you have paid for your appointment in cash and later cancel, your will not be refunded. However, you may reschedule your appointment.
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We appreciate your adherence to these policies, which are in place to ensure a pleasant and relaxing experience for all!
If you have any questions or require further clarification, we are always here to assist you.